Customer Service Representative

Overview

This remote Customer Service Representative at American Collectors Insurance will be the first point of contact for all customers utilizing our call center for routine policy updates. This role is 100% virtual.

Responsibilities

Key Responsibilities

• Delight our customers with superior customer service.

• Service existing customers with payments, policy changes, etc. which do not require additional underwriting support.

• Cancel and Non-renew policies according to procedures.

• Performs other duties as assigned.

#LI-BD1

#LI-Remote

Qualifications

Required Qualifications

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Proficiency with Microsoft applications

Desired Qualifications

• Prior customer service experience

Physical Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical activities over and over; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of work/travel.

Mental Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Reasonable Accommodation for Disability:

Any employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

The employee is an "AT-WILL" employee subject to termination with or without cause or resignation at any time. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add and modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.