Customer Service Representative

Position Overview

The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include:

• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.

• Answer customer calls regarding orders, inquiries, and problems/complaints.

• Place and process customer orders received by phone, fax, or mail.

• Answer customer questions regarding product and/or their order.

• Handle complaints within established guidelines and initiate appropriate follow-up and response.

• Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.

• Assist customers with returned goods; write up returned goods authorizations for returning merchandise.

• Provide pricing information to customer.

• Complete and maintain all paperwork related to customer transactions.

• Fax/Email information to customers regarding invoices, proof of deliveries, etc.

• Act as a liaison between customer and other internal departments.

• Work closely with the purchasing warehouse and shipping departments.

The ideal candidate will have:

• High school equivalent or diploma required; Bachelor's degree preferred.

• Previous sales support or customer service experience.

• Excellent verbal and written communication skills.

• Excellent data entry skills.

• Experience with Microsoft Office.

• SAP experience preferred.

This position offers a competitive starting salary and comprehensive benefits program.

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