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Customer Service Representative / Nolachuckey

Expired Job

Frontier Health Greeneville , TN 37743

Posted 2 months ago

SUMMARY:

All Customer Service Representatives are responsible for handling all incoming calls regarding appointments, insurance pre-certifications and completing the paperwork on all potential new and re-admission consumers of Frontier Health.

  • Receives telephone calls and referrals in a professional manner using effective listening skills.

  • Establishes authorization for services on appropriate consumers with third party payors.

  • Completes follow up with access form and log to assure consumers have kept appointments.-95% compliance of completion within 24 hours of initial phone call

  • Coordinates outpatient's admissions from initial contact to case opening.

  • Screens all outside referrals for outpatient treatment.

  • Provides information to outside agencies regarding different programs offered.

  • Enters access data on CMHC System. 100% compliance of keying required data at intake - 95% compliance in 3-point system search of existing case numbers with duplicates identified for file merging.

  • Maintains daily logs of all admissions and case opening scheduling.

  • Process location specific reports on a routine basis.

  • Maintains strict confidentiality of all knowledge gained through contact with consumers.

  • Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.

  • All other duties as assigned.

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED required. Coursework in general office and computers preferred.

Licensure: N/A

Certification: N/A

Experience: Experience in customer service preferred.

Knowledge/Skills:
General office skills. Verbal/written communication skills. Skilled in use of all major computer applications.


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Customer Service Representative / Nolachuckey

Expired Job

Frontier Health