Customer Service Representative

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Nevro's comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza, Senza II, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro's latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro's unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.

Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint ("SI joint") pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.

Job Summary & Responsibilities

• Take calls and answer emails from Sales Reps regarding case details.

• Input Case data from Salesforce into Inventory Management System and Excel Schedule, updating all systems in a timely manner

• Monitor complaints coming from Sales Team, relaying them to the appropriate team member.

• Work with Supply Chain Manager on Kit Schedule when cases are scheduled

• Submit requests to suppliers for supplementary products when requested for Sales Reps

• Create shipping labels for the warehouse and sales reps to use for kit shipments

• Monitor the shipment tracking of kits sent to cases

Role Requirements

• Preferred: Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

• Typically requires 3 years of work experience or comfortability with learning new technology systems.

Skills and Knowledge

• Strong working skills with computer systems including MS Office applications and Salesforce

• Excellent communications skills, both verbal and written.

• Problem Solving/Critical Thinking

• Hardworking and Reliable with Daily Responsibilities

• Organized and Able to Multi-Task

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.