Customer Service Representative

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

Do you love helping people and have a passion for data entry? If you enjoy managing customer calls and emails to assist with their needs, and entering in orders, our Customer Service Representative role might be perfect for you! At Natural Factors, our employees are critical to our success and we care about our teams, their wellbeing, and work-life balance. If this sounds like a good fit, we want to hear from you!

We are a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

This position pays: Level 1 $18.00 - $22.00/hour

A Day In The Life of A Packaging Operator:

• Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, upsell relevant programs and advise of out of stocks.

• Verify customer account details; address, alternate shipping address, etc.

• Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24 hour turnaround

• Engage proactively in upsell program opportunities, customer call-back on faxed/emailed orders for out-or-stock products, offer alternative, eligible promotions, new products and submit upsells/callback report to Supervisor/Manager daily

• Collaborate with outside sales representatives to provide best in class service to B2B customers (or accounts)

• Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24 hour turnaround period

• Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills

• Work with pre-defined sales scripts to better target specific programs and the needs and interests of specific customers

• You will work a set shift of Monday to Friday 8:00am

• 4:30pm

What We're Looking For From You:

• Must be Customer Service oriented with a strong Customer Service skill set.

• Proven ability to deal with high profile and demanding accounts and customers

• Knowledge of Natural Factors products an asset.

• Professional and pleasant telephone soft skills

• Strong written and verbal communication skills

• Computer literate, including MS Office

• Knowledge of Syspro 6.1 an asset.

• Excellent attention to detail.

• Ability to organize, prioritize and multitask

• Ability to work under pressure to meet deadlines.

• Must work well individually and in a team environment

What You Should Know About Us:

• We are a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers

• Be part of a company with opportunities for advancement

• Work in a professional, team-oriented organization

• Combine your knowledge of natural health supplements and exceptional customer service to both grow a high-quality brand and a meaningful career

Our Team's Favorite Perks And Benefits:

• A competitive total compensation package

• Best in class benefits because we care about your health and wellness!

• Physical Health

• Outstanding medical, dental, vision plans

• Health and dependent FSA

• Employer-paid life and long-term disability insurance

• Financial Health

• 401(k) with company match

• Financial planning and education sessions

• Discount on company products

• Safety footwear allowance

• Shift differentials for afternoon and night shift positions

• On demand pay

• Emotional Health

• Wellness days

• 10 days per year to use for personal days, mental health days, or sick days

• Vacation days

• 15 days per year

• 10 paid holidays per year

• Employee Assistance Program (EAP)

• Employee appreciation events and lunches

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

Other details

• Pay Type Hourly

Apply Now

• Monroe, WA, USA