National Veterinary Associates Plano , TX 75023
Posted 2 weeks ago
Job Description
Job description
Emergency Animal Hospital of Collin County is hiring Client Service Representatives! Opportunities are available at our Plano location!
Who We Are
At Emergency Animal Hospital of Collin County, we strive to cultivate a friendly, compassionate, and community-driven culture. EAHCC opened in Plano, TX, in 1987 and has been part of Collin County for over 34 years. We seek friendly, motivated individuals passionate about pets, value fostering authentic relationships with clients, and desire to make a difference within the community.
General Summary
As a CSR, your duties will include but may not be limited to keeping accurate medical records, client education, clerical work, and support of other staff members. This position requires a practical knowledge of the hospital's procedures, policies, and services, client and patient treatment protocols, data transcribing, word processing, and the standard procedures, records, and terminology used in veterinary medicine.
What Makes Us Great
Personal and professional growth opportunities.
Employee recognition and appreciation: Birthday recognition, key anniversary celebrations, CSR, and Technician Week appreciation!
Competitive pay.
Comprehensive benefits
Essential Duties and Responsibilities: Other duties may be assigned
Currently, we are seeking a Client Service Representative. We are a 24-hour emergency facility, so all interested candidates must be comfortable working days, nights, weekends, and holidays.
Client Relations
Greeting all guests and customers with kindness & respect
Answering and transferring calls effectively
Check-in patients
Providing introductory information to new customers
Working with a team of CSRs and other departments to find appropriate solutions
Collection of payment for services rendered
Greet clients and pets immediately upon entering
Ensure that the reception area and exam rooms and are clean and odor-free
Ask the client for an updated email address if none exists in the system and verify existing information in system
Answer multi-line telephone in a friendly and professional manner to take referral information from RDVM for transfer cases, and defer progress reports for hospitalized patients and client medical concerns to technicians
Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
Administration
Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
Gather all forms and go-home items and verify invoices and instructions prior to discharge time.
Scan all faxed lab results, place them in the medical record for patients and email copies to the appropriate DVM.
Make sure all exam rooms are stocked
Scan all RDVM records, forms, lab results, etc., into patients' files
Check messages on voice mail
Maintain and provide information for no-shows, rescheduled, and cancelled appointments
Keep reception desk and area tidy and clean
Clean up after pet accidents in the waiting room
Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient file in appropriate (chronological) order
Clean and stock client restroom as necessary, or alert custodian to needs
Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner
Skills and Qualifications
1 year of client service or equivalent experience
Veterinary experience
Interpersonal and customer service skills
Multitasking and organizational skills
Ability to answer a high volume of calls and or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Typing- minimum of 30wpm
Computer literacy (Windows XP or higher, general PC operations, MS Word, Excel)
Ability to use and understand filing systems
Ability to apply basic concepts of mathematics
Ability to communicate verbally and in writing
Physical demand and work environment
Ability to lift 40 lbs
Ability to be confident around pets
Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position will require working weekends, evenings, and holidays.
The noise level in the work environment is moderately high
Associates are exposed to a variety of pets that MAY bite or scratch and on occasion, may be exposed to anesthesia, radiation, biological hazards, and medication/controlled substances
Bending, stooping, crouching, kneeling, standing, and walking are part of day to day work activities.
EAHCC
Work Remotely
Job Types: Full-time, Part-time
Salary: $18.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee discount
Health insurance
Paid time off
Professional development assistance
Vision insurance
Employee assistance program
Paid time off
Vision insurance
Schedule:
12-hour shift
Day shift
Holidays
Night shift
Weekend availability
Work Location: In person
Job Types: Full-time, Part-time
Salary: $18.00 - $22.00 per hour
Benefits:
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
12 hour shift
Day shift
Night shift
Weekends as needed
Work Location: In person
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
National Veterinary Associates