Customer Service Representative

Job Description

About Us:

We are a 4-Doctor, AAHA Accredited, veterinary hospital providing comprehensive medical, surgical, and dental care. We provide care for a variety of pets including cats/dogs, small animals, exotics, and avians!

Our team works hard to ensure we maintain a great culture promoting positivity, collaboration, and open communication. Monthly staff meetings are held to ensure we are on the same page, bring up new ideas, and discuss any relevant topics happening in the moment. In addition, the Hospital Manager schedules monthly 1:1's to check in with each team member individually - they want to know how YOU are doing and hear your ideas.

What to Expect:

• A tenured team that operates and feels like a family. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.

• Open Communication. Our team values open, honest communication. Whether you have a question, are asking for help, or looking for someone to talk to, we work together to help & support each other through all situations.

About You:

You are a customer service representative that understands and is able to perform the foundational basic of the CSR role. Job responsibilities include answering incoming phone calls, scheduling appointments, collect payment from clients, address client questions, and working collaboratively with veterinarians and staff to provide excellent client service and veterinary care. Prior experience working in a veterinary setting is required. Experience with AviMark a plus.

You understand that clear, effective communication among clients and team members is a priority and are dedicated to make a difference in the lives of patients and their families.

You enjoy working with a collaborative team and are committed to outstanding client service and exceptional patient care.

You genuinely want to make a difference for each client & patient and are dedicated to maintaining a positive work environment.

Benefits:

• Uniform Allowance

• Paid Time Off

• Paid Holidays

• Employee Pet Discount

• 401k

• Medical/Dental/Vision

• Disability Insurance

• Life Insurance

For more information about our hospital, please visit https://www.amcwheaton.com.

Job Type: Full-time

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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