Myers Industries South Bend , IN 46601
Posted 1 week ago
Myers Industries, Inc. (NYSE: MYE) is a leading manufacturer of a wide range of polymer products for industrial, agricultural, automotive, commercial and consumer markets. We are also the largest distributor of tools, equipment and supplies for the tire, wheel, and under- vehicle service industry in the United States. Myers Industries was started in 1933, by Meyer and Louis Myers, as a tire supply storefront in Akron, Ohio. In 1946, the Company began manufacturing plastic and rubber products related to the tire industry for distribution. In 1963, Myers Industries, Inc. was established and grew into a diversified plastics manufacturer and tire repair supply distributor. Since then, Myers Industries has expanded to become a leading polymer manufacturer of material handling containers and distributor of tire repair and retread products for both domestic and international markets.
Job Overview
Handles all customer related concerns including processing orders, prepares correspondence, and fulfills customer needs to ensure the company's commitments are met and the customer receives the best customer experience. Works closely with cross-functional teams to ensure the customer needs are met.
This position can be based in South Bend, IN, or Bristol, IN.
Duties and Responsibilities
Responsible for customer purchase orders, validation, and maintenance, etc.
Communicates with internal and external customers to ensure effective relations.
Provides support to the Sales team by creating reports for data analysis.
Responsible for processing and responding to consumer questions, issues, and inquiries about products, including, but not limited to, potential claims, product replacement, product quality, and product defects.
Responsible for maintaining and keeping all Voice of the Customer (VOC) documentation.
Maintains all Sales procedures and processes.
Resolve customer issues.
Maintains Quality spreadsheets (e.g., CARs and Repair Log, etc.).
Schedules Repair technician as needed.
Responsible for invoicing and matching all paperwork according to the segment.
Participate in the Safety/Quality/Delivery/Cost (SQDC)daily meeting representing your customers to ensure On-Time-Delivery.
Troubleshoot all delays in On-Time-Delivery by partnering with operations and shipping.
Other duties as assigned.
Qualifications
High School Diploma required, Bachelor's Degree preferred
Customer service experience preferred
Excellent communication (written & verbal), interpersonal, organizational and customer service skills required
Computer literacy, Microsoft Office products required
Excellent written and verbal communication
Able to analyze data, resolve problems, be flexible and process oriented
Physical Requirements
Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Other details
Job Function Customer Service
Pay Type Salary
Apply Now
Myers Industries