Mechanics Bank is looking for Full Time Customer Service Representative who has a passion in customer service, finance and banking.
You will have the oppportunity to provide basic to more complex banking transactions. You will be able to assist customers according to established policies and procedures, including cross-sell and referral of Bank products.
Accepts, verifies, and processes basic to more complex client transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, payments, transfers, etc.
Processes transactions submitted through other channels, including night-drop, bank-by-mail, ATM, etc.
Assists customers with check orders; balancing their accounts; safe deposit openings, closing, and transactional use.
Represents the Bank and its products and services with pride and enthusiasm. Senses and responds to customer needs. Identifies and pursues new or related customer opportunities.
Contributes to a cooperative and positive working atmosphere. Is flexible, responsive, and assists co-workers in the attainment of the Bank's objectives with a focus on the needs of the customer.
Protects the Bank's assets by ensuring sufficient funds in accounts. Enters stop payments in the on-line computer system.
Provides administrative assistance to the office.
Performs other duties as assigned.
We offer a full range of benefits to support the financial goals and personal needs of our employees and their families. See Benefits and Programs link on our Careers page. Salary commensurate with experience. No relocation, no agencies, please.
RequirementsEssential/Required Knowledge, Skills, Abilities, Education and Experience:
Excellent ability to handle cash, including accurate counting. Ability to balance accounts, including accurate record-keeping.
Great attention to detail.
Excellent interpersonal skills and customer service.
Skill in putting customers at ease, helping them communicate their needs, and instilling confidence.
Ability to handle and defuse situations involving frustrated customers.
Ability to work as a team to ensure good coverage and customer service.
Certifications, Licensing, and other special qualifications:
May require Notary certification, depending on assigned office or department.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.