Customer Service Representative-Mesa-1251

Role: Customer Service Representative-Mesa-1251 Estimated Duration: 6+ months Location:

Mesa, AZ Position Description Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Keyboarding/typing at least 40 wpm and 10-key skill Skilled in the customer service technique of conflict de-escalation and resolution Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts, principles, and tools Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Skills Required Strong verbal, written, and active listening skills Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages Effective interpersonal skills and demeanor Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations Experience Required Knowledge of principles and processes for providing customer and personal services Knowledge of generally accepted accounting practices, as it applies to cash handling. Education Required Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. Minimum of two years related experience