Customer Service Representative

Medical Transportation Management Overland Park , KS 66212

Posted 2 months ago

Consider a Career at MTM From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities.
Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond.
In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program.
As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer.
We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.
If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.
MTM/Reveal continues to grow and we are seeking a Customer Service Representative!
A Customer Service Representative is responsible for accepting calls for reservations, scheduling any Special Edition or SWIFT and SAF trips, and dispatching of trips for all services.
When accepting reservations, the primary responsibility is acceptance of calls, entering trips for both advance Premium riders / non-premium trip reservations into the RMS Scheduling System.
Customer Service Representatives will also enter new client information or changes into the system after eligibility is determined by the County and is responsible for providing customer assistance with late vehicle service, verifying "No Shows" and assisting riders with resolving service related issues in the most proficient and professional manner for all services; including taxi trips.
This position is located at our office in Olathe, KS

Responsibilities:
  • Reports to the Operations Manager

  • Schedule and input reservations via inbound calls

  • Utilize Reveal software to schedule routes

  • Dispatch drivers/vehicles

  • Input information into excel spreadsheets

  • Handle inbound calls for riders expecting a pick up

  • Utilize a variety of communication devices (two way radio, telephone and mobile data computers) * Monitor operational trip/route status

  • Multi-task Minimum Qualifications:

  • High School Diploma or GED required (College Degree a plus) * One year of customer service experience required

  • Six months of experience working in a customer service contact center preferred

  • Typing speed of 30 WPM or greater

  • Must be able to utilize a variety of communication devices (two way radio, telephone and mobile data computers) * Knowledge of Microsoft Outlook, Word and Excel

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Must be able to work an available schedule/shift during the locations hours of operation Competency Based

    Qualifications:
  • Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM/Reveals Transportation Provider Network

  • Strong and effective communication skills

  • Ability to maintain a high level of confidentiality

  • Ability to multi-task accurately

  • Demonstrate effective problem solving skills

  • Maintain positive & professional attitude Whats in it for you?

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans * 401(k) * Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee *These benefits may not be available at all locations Equal Opportunity Employer: MTM is an equal opportunity employer.
    MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
    If you are in need of accommodations, please contact People & Culture at or .

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Customer Service Representative

Medical Transportation Management