Customer Service Representative Medical Equipment

Rotech Healthcare Inc Little Rock , AR 72215

Posted 2 months ago

OVERVIEW

Join the Leader in the Home Healthcare Industry

Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage www.rotech.com

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

JOB INFORMATION

Summary

We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

Essential Duties and Responsibilities

  • Assists with updating respiratory grid and maintains referral log

  • Clears previous day's route and checks all paperwork for accuracy and completeness

  • Completes SOPs/CMNs and documents on tracking log

  • Complies with all applicable company policies and procedures to meet JCAHO and company standards

  • Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries

  • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines

  • Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork

  • Monitors office supplies

  • Prepares complete and accurate files for billing department

  • Prepares deposit for location on a weekly basis

  • Prepares invoices for next day routes

  • Prepares tickets for daily routes

  • Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts

  • Provides service for all retail/walk-in equipment requests

  • Provides technical assistance to customers

  • Verifies Medicare, Medicaid and private insurance coverage information

  • Works with outside agencies to resolve customer issues

  • Performs other duties as assigned

Supervisory Responsibilities

  • None

QUALIFICATIONS

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

  • High school diploma or GED equivalent

  • One to three years of related prior work experience in a team-oriented environment

  • Experience in medical field and administrative record management

  • Strong customer service background

Skills, Knowledge and Abilities

  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

  • Helpful, knowledgeable and polite while maintaining a positive attitude

  • Interpret a variety of instructions in a variety of communication mediums

  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

  • Knowledge of insurance policies and requirements

  • Knowledge of medical billing practices and of billing reimbursement

  • Maintain confidentiality and practice discretion and caution when handling sensitive information

  • Mapping skills including ability to plan time-saving delivery routes

  • Mechanical aptitude with ability to learn

  • Medical terminology

  • Multi-task along with attention to detail

  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

  • Read and successfully interpret written directions and/or instructions in English

  • Self-motivation, organized, time-management and deductive problem solving skills

  • Sense of urgency and responsiveness to physicians, location employees and patients

  • Work independently and as part of a team

Physical Demands

  • Lift 10lbs at times

  • Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk

  • Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical Abilities

  • Email transmission and communication

  • Internet navigation and research

  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

  • Office equipment; fax machine, copier, printer, phone and computer

Work Environment

  • Office environment

ROTECH INFORMATION

Benefits

  • 401k

  • Medical, Dental and Vision

  • Life Insurance and Disability

  • Generous Paid Time Off and Paid Holidays

  • Employee Discount Program

  • Employee Recognition Program

  • Bonus and Incentive Opportunities

Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK FACEBOOK LINKEDIN

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Dollar Tree

Posted 4 days ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers. * Associates conduct home health screenings two hours prior to their shift. * Managers conduct in-store health screenings of each associate prior to shift. * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. * Social Distancing by maintaining at least six feet between yourself and shoppers. * Face masks and gloves for Associates to wear during their shifts. Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers. * Associates conduct home health screenings two hours prior to their shift. * Managers conduct in-store health screenings of each associate prior to shift. * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. * Social Distancing by maintaining at least six feet between yourself and shoppers. * Face masks and gloves for Associates to wear during their shifts. Dollar Tree North Little Rock AR

Customer Service Representative Medical Equipment

Rotech Healthcare Inc