Customer Service Representative

Mediacom Communications Corporation Valdosta , GA 31603

Posted 2 months ago

General Responsibilities:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

  • Interact with customers by telephone, as well as e-mail, mail and fax.

  • Answer customer inquiries and solve problems regarding billing, services, and products.

  • Assess customer needs and interests in order to present Mediacom products and services.

  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.

  • Exceed or maintain minimum sales ,quality and productivity standards.

  • Demonstrate courtesy and patience in customer relations.

  • Troubleshoot basic service issues and schedule on site service calls when necessary.

  • Receive and process customer payments.

Preferred Skills/Experience:

  • Entry level; 1-2 years prior work experience in customer facing or technical role preferred.

  • High school diploma required, Associates/Bachelors Degree preferred.

  • Effective communication skills.

  • Data entry and computer experience.

  • Ability to work evenings, weekends and holidays.

  • Ability to work overtime when needed.

  • Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center


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Customer Service Representative

Mediacom Communications Corporation