Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates/Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Keywords: Customer Service, Call Center
Mediacom Communications Corporation