Mckesson Corporation Fort Worth , TX 76102
Posted 2 months ago
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers.
Schedule: Work schedule anytime: Monday thru Friday, 7:00am
Key Responsibilities:
Accept inbound calls and handle customer requests with professional phone etiquette
Enter all calls in the Call Tracking System with accurate, well documented call notes
Self-starter who display a positive attitude, strong work ethic, and excellent attendance
Place direct, drop ship and remote enhanced delivery orders
Assist customers with system navigation
Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
Process credit research and document retrieval requests
Meet all departmental goals including schedule adherence, attendance, and quality monitoring
Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
Strong computer skills to include terminology, function, and navigation
Minimum Requirements:
Education: H.S. diploma or equivalent
Typically requires 1+ years of related experience.
Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)
Critical Requirements:
Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay
Be organized and detail oriented
Advanced problem solving and root cause analysis
Pay differential for bilingual, fluent, Spanish speaking individuals
Preferred Requirements:
Success in a work from home environment preferred
Previous call center experience preferred
Pharmacy Tech experience preferred
Education:
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$15.41 - $25.69
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Mckesson Corporation