Plant Name: Addison NCG
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies- BWAY, MAUSER Group, NCG and ICS-Mauser Packaging Solutions offers its customers true sustainability at scale.
Customer Service Representative (CSR) functions as the liaison between the company and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
Reviews orders after shipment for billing accuracy and any quantity item errors while managing the issuing of credits, return authorizations and pallet returns
Reviews inventory usage on stocked items and identifies and communicates items that have not tracked to plan
Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members
Submit Delivery Receipts for billing after shipment. Prepare Credit Memo's for any customer issues as needed
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
Performs other duties as assigned
Associates or Bachelor's Degree preferred but not required
1-3 years' customer service experience required
Microsoft Office Suite - basic to above average computer skills including Excel
Ability to perform basic quantitative skills required & CRM experience preferred
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem solving skills