Customer Service Representative

MAU is hiring a Customer Service Representative at GHCI in Harleyville, SC. As a Customer Service Representative, you will manage day-to-day contact with customers in an open environment, processing customer orders for Keystone and Giant Cement, communicating with carriers, dispatching trucks, as well as other administrative duties. This is a direct-hire opportunity.

Benefits Package

• Health, dental, and vision insurance

• Paid vacation

• Paid holidays

• Paid time off

• 401k

• Opportunity for advancement

Shift Information

• 1st shift, 8:00 AM - 5:00 PM

Required Education and Experience

• High school diploma or GED

General Requirements

• Knowledge of computer systems, such as Microsoft Word, Excel, Teams, and SAP
• Ability to use multi-line phone systems, handling numerous calls throughout the day

Preferred Requirements

• Experience with cement sales and dispatching of trucks

Essential Functions

• Provide excellent customer service by taking orders and processing them in an efficient and timely manner

• Handle order entry administration duties

• Handle customers' issues and communicate with other departments

• Coordinate shipments with transportation vendors

• Communicate with shipping departments on product availability, customer/salesman request, etc.

• Handle fast-paced office in an open environment

• Inventory control dealing with both plants and terminals

#PS