Customer Service Representative

Matric Limited Seneca , PA 16346

Posted 2 months ago

Matric Group of Seneca, PA is seeking to hire a full-time Customer Service Representative to act as an internal advocate for Matric's customers. This position offers a competitive wage with benefits including medical, dental, vision insurance, 401k, short-term disability, long-term disability, and life insurance. If this sounds like the opportunity you've been searching for, apply today!


Matric group is a contract manufacturer of electronic assemblies, offering world-class Electronic Manufacturing Services (EMS) with personalized customer support, working closely with customers to meet unique assembly and testing requirements. Since opening our doors in 1971, we have become skillful in all aspects of product development and have supported a wide variety of Original Equipment Manufacturers (OEMs) and industries. With technical competence, market expertise, and a focus on customer service, we are an excellent partner for projects of any complexity.

We know that we would not be able to accomplish our goals without the hard work of our team. Our team is energized each day to work hard, work smart, and work together. We value the time and hard work put in by our employees which is why we offer competitive salaries, great benefits, and a fun and rewarding work environment.


As a Customer Service Representative, you will be the initial point of contact for our customers through phone and email. Our customers will look to you for answering basic support questions such as terms, pricing, delivery, etc. The customer service representative initiates contract review processes to ensure agreement with customer specifications.

In this position, you will have the opportunity to demonstrate your ability to be a fundamental team player as you participate in planning review meetings with management to support and encourage continual improvement efforts for the company and its customers.

Analytical skills and attention to detail are used by our Customer Service Representatives regularly as you review MRP requirements that will assist in the determination of delivery dates, potential shortages, etc. Your assistance in coordinating the overall production/delivery schedule for the company's customers is vital.


  • High school/Business School graduate

  • Minimum 2 years' work experience in a related area

  • Experience with Microsoft Word, Excel and Outlook

A working knowledge of ERP and JIT are preferred, but not required. We will train the right person!

Do you have superior interpersonal skills? Do you thrive in a fast-paced work environment with your ability to multitask?

Are you able to communicate easily and effectively with customers and coworkers? Are you looking to use your problem-solving skills to help the team? If so, we want you to join our Customer Service team!


We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Assembler position in our facility, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

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Customer Service Representative

Matric Limited