Customer Service Representative

Job Description

Our Math Learning Center is looking for a self-motivated/starter with experience in customer service, sales, and operations. This person will be responsible for coordinating day-to-day operations associated with running a smooth learning center.

They will also assist with math tutoring, customer service, sales, and operational tasks. Online and in-center training will be provided.

Must have prior experience in customer service in an office working environment, live in the San Diego area and be able to accommodate afternoon hours Monday

• Friday and Saturday morning.

RESPONSIBILITIES:

Positively interact/engage with students and parents, building rapport, establishing trust, answering any inquiries, and taking the time to get the know the families

Conduct sales outreach via phone, email, text, lead follow-up, program consultations and signing up new families into the program

Data entry and spreadsheet management of all key sales and operational activities

Conduct student assessments, grading, and printing materials and reports for parent reviews

Digital Marketing tasks include writing blogs and posts on social media and website channels

Support center staff with administrative and cleaning tasks

QUALIFICATIONS:

Recent college graduate with a degree in mathematics, sciences, engineering, communications or teaching

Strong foundational math skills till Algebra

2+ Prior working experience in customer service

Strong analytical thinking, and problem-solving skills

Excellent communication & organizational skills

Ability to multi-task efficiently

Excellent PC, MS Office skills, and data entry skills

Strong work ethic, punctual, detail-oriented, and reliable

Must be available to work 1 PM-7 PM Monday

• Friday, and Saturday from 9 AM - 1 PM.

Reply with resume and cover letter. In your cover letter, include detail about your math competency, experience teaching or working with students, and availability. Base compensation, commission, and benefits are offered.

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.