Customer Service Representative

Job Description

SUMMARY

To effectively communicate and coordinate with customers, freight companies, management, dispatchers, and the customer service team to complete the tasks at hand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Update various logs in Excel (IMTT log, BLIS reports, CC batch, Tampa log)
• Print out and mail invoices daily
• Work with Account Receivables to correct invoice errors when necessary
• Answer Customer inquiries regarding products
• Enter orders for various terminals that are received for pick-up or delivery 24/7 via email or phone
• Communicate with Martin terminals to monitor and address tank inventory, temperatures, and order quantities
• Communicate with freight companies to coordinate timing and quantities of customer orders
• Schedule inbound truckloads and freight rates
• Complete Contracts upon request
• Enter purchase orders for all new contracts
• Work with Operations and Marketing teams to coordinate activity at various terminals
• Complete all other duties & special projects as assigned

Job Requirements

EDUCATION / EXPERIENCE

2 - year college degree (or equivalent) Must have one year of Customer Service/Cash Office experience. Must have excellent communication skills, both written and verbal, strong time management and organizational skills, the ability to work independently as well as part of a team.