We are currently conducting an internal/external search for a Customer Service Representative in the Marathon City Corporate office. This position is responsible for answering customer inquiries or passing them on to appropriate departments, giving information and helping solve customer issues. This position will report directly to the Sales & Customer Service Supervisor.
Essential Duties and Responsibilities:
Able to manage customer inquiries for orders, complaints, shipments, etc.
Great communication skills in order to work efficiently with co workers and customers alike
Able to multi task
Must be willing and able to perform other job duties within the department
Must be dependable and have a certain degree of flexibility to work overtime, Saturdays and Sundays when needed
Perform other functions as directed by management
Education and Experience:
A high school diploma or equivalent is required along with experience with Microsoft Office software. Associates Degree is preferred along other relevant experience
Job Knowledge, Skills and Abilities
Self motivated with the desire to excel and improve upon appointed duties and responsibilities
Ability to work independently or with little supervision
Proficient computer skills i.e. SAP Software program, web-based portals, moderate Excel/Word experience, Outlook, office skills and a desire to learn new computer applications
Excellent time management and ability to organize and manage multiple priorities with attention to detail
Superior customer service and excellent interpersonal and communication skills - written and verbal
Commitment to company values
The job functions are performed in an office setting requiring normal safety precautions.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Marathon Cheese Corporation