Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative/ Logistics Coordinator

Expired Job

Syncreon Atlanta , GA 30301

Posted 6 days ago

Job Description:

  • Managing telephone/email interactions with key account customers /end customers & carriers using the appropriate processes, tools and systems to address the customer requirements with speed and efficiency.

  • Liaising with hubs & carriers to resolve all admin queries from key account customer services and end customers with updates being provided within agreed SLA's - and using the syncreon and corresponding carrier tracking systems to access required information.

  • Identify and escalate priority issues

  • Ensure that all communications are handled accurately and adopting the most appropriate method of communication

  • Preparation/reconciliation of invoices and answering billing queries

  • Action reporting suite to monitor, measure and report on customer order status's and carrier operational performance daily/weekly compiling of these reports and distribution to internal and external Customers

  • Recording missing items and coordinating investigations with carriers/customers for prompt resolutions within agreed SLAs.

  • Providing on-the-job training for new & back up employees

  • Effectively deal with customers & key account customers via telephone or email

  • Use questioning and listening skills that support effective communication

  • Respond promptly to the needs of the customer and, solicit feedback to improve service

  • Ensure that escalations are properly communicated to syncreon and customer management personnel

  • Ensure that all customer queries and reporting are completed as per agreed SLA's

  • Ensure that all customer queries and reporting are kept up to date during periods of high shipping volumes


  • Freight forwarding and customs experience

  • Excellent customer service skills

  • Excellent oral, written, communication and telephone skills.

  • Excellent knowledge of the Microsoft office suite.

  • Sound knowledge of telephone etiquette

  • Attention to detail

  • Well motivated with a desire to deliver operational excellence

  • Additional languages an added advantage

  • Flexible with regard to working hours and responsibilities.

  • Previous experience in a Transport & Logistics environment and/or call center an advantage.



Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Logistics Coordinator 2Nd Shift


  Posted Yesterday

VIEW JOBS 5/20/2018 12:00:00 AM 2018-08-18T00:00 Job description * Apply scheduling, planning, and coordination activity to support product inbound and outbound operations. * Ability to communicate both Internally and externally with the customers and stakeholders * Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation. * Communicate order processing priority to internal operations team * Order request verification by comparison of transmitted Call-off vs. established BOM. * Ensure orders are picked and processed timely to meet KPI requirements * Help monitor and ensure proper inventory levels per customer expectations. * Report daily status activity on all orders. * Manage/schedule deliveries * Document daily shift activities from a planning perspective * Timely review and processing of service provider invoices. * Validation of the Inbound and outbound reconciliation for all service provider locations. * Ensure supplier compliance by customer; pre-notice, on-time, proper packaging and labeling. * Work with inventory team to resolve inventory discrepancies and other issues as needed. * Work with customer to resolve inventory discrepancies. * Escalate service failure and issues to ensure customer satisfaction and resolution. * Actively participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs. * Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. * Additional education, training and/or work experience in area of specialization inherent to the position may be required. * Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. * Performs other related duties and participates in special projects as assigned. Requirements * 1 to 3 years of customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner. * Previous Telecommunication site delivery coordination experience a plus. * Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis * Able to work well in a team environment as well as individually within a fast-paced, deadline driven environment. * Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed. * Ability to adapt and work in an ever changing, stress induced changing environment. Syncreon Atlanta GA

Customer Service Representative/ Logistics Coordinator

Expired Job