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Customer Service Representative/ Logistics Coordinator

Expired Job

Syncreon Atlanta , GA 30301

Posted 3 months ago

Job Description:

  • Managing telephone/email interactions with key account customers /end customers & carriers using the appropriate processes, tools and systems to address the customer requirements with speed and efficiency.

  • Liaising with hubs & carriers to resolve all admin queries from key account customer services and end customers with updates being provided within agreed SLA's - and using the syncreon and corresponding carrier tracking systems to access required information.

  • Identify and escalate priority issues

  • Ensure that all communications are handled accurately and adopting the most appropriate method of communication

  • Preparation/reconciliation of invoices and answering billing queries

  • Action reporting suite to monitor, measure and report on customer order status's and carrier operational performance daily/weekly compiling of these reports and distribution to internal and external Customers

  • Recording missing items and coordinating investigations with carriers/customers for prompt resolutions within agreed SLAs.

  • Providing on-the-job training for new & back up employees

  • Effectively deal with customers & key account customers via telephone or email

  • Use questioning and listening skills that support effective communication

  • Respond promptly to the needs of the customer and, solicit feedback to improve service

  • Ensure that escalations are properly communicated to syncreon and customer management personnel

  • Ensure that all customer queries and reporting are completed as per agreed SLA's

  • Ensure that all customer queries and reporting are kept up to date during periods of high shipping volumes

Requirements

  • Freight forwarding and customs experience

  • Excellent customer service skills

  • Excellent oral, written, communication and telephone skills.

  • Excellent knowledge of the Microsoft office suite.

  • Sound knowledge of telephone etiquette

  • Attention to detail

  • Well motivated with a desire to deliver operational excellence

  • Additional languages an added advantage

  • Flexible with regard to working hours and responsibilities.

  • Previous experience in a Transport & Logistics environment and/or call center an advantage.

Location

Fairburn


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Customer Service Representative/ Logistics Coordinator

Expired Job

Syncreon