Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services, Inc. Birmingham , AL 35202

Posted 2 weeks ago

Job Description:

Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates over 300 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, Pennsylvania, Alabama, Mississippi, Arizona, California, Colorado, Idaho, Ohio, Texas and Washington.

We are an Equal Opportunity and eVerify participating employer.

General Summary:

The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.

Major Duties/Responsibilities:

  • Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.

  • Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.

  • Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.

  • Assist customers with the implementation of solutions, and monitor overall customer satisfaction.

  • Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.

  • Ensure a high quality of customer service.

  • All other duties as assigned.

Job Requirements

Basic Requirements:

  • High school diploma or GED

  • 5 plus years consumer finance or related experience

  • Ability to work with minimum supervision

  • Excellent communication skills

  • Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

Preferred/Desired Qualifications:

  • Associates or Bachelor's Degree

  • Bilingual, Spanish/English

Work Environment:

  • Office Environment
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer Loan Specialist Sales Customer Service

Republic Financial

Posted 2 weeks ago

VIEW JOBS 3/13/2020 12:00:00 AM 2020-06-11T00:00 Overview & Responsibilities As a Consumer Loan Specialist, you will go through an on-the-job training program to enhance skills and encourage internal advancement. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Keys to success include a professional demeanor, outgoing/positive attitude, reliable and excellent oral and written communication skills. Republic Finance is known for our outstanding customer service, and we are looking for individuals that are career driven and are interested in making an impact in the communities we serve. Our core values are focused on the people element of the business, so we are hoping to find like-minded individuals to contribute to our shared success. Come be a part of a remarkable team with a growing company that is always striving to improve the customer experience! Typical base pay for a Consumer Loan Specialist is $25,500 to $27,000 with an uncapped monthly bonus opportunity. Job responsibilities are as follows: * Actively seeks opportunities to originate new loan business with new and existing customers * Evaluates customer needs to recommend the best consumer loan and voluntary product solutions * Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants * Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing * Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans * Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks * Consistently meets or exceeds loan goals * Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio * Applies analytical skills to quickly and efficiently resolve any customer issues * Processes insurance claims, follow-ups and payments daily and maintains insurance log according to state requirements * Provides excellent customer care through daily transactions, customer inquiries and problem resolution * Answers incoming phone calls; checks branch's voicemail * Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance Requirements * High school diploma or equivalent * Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based) * Creative problem solving, analytical decision making, organization and time management skills * Professional demeanor, positive attitude, strong communication and customer relations skills; This position requires frequent interaction with our customers * Ability to work in a high-performing, fast-paced, goal-oriented, team environment * Must be able to successfully navigate priorities while paying close attention to details * Basic computer skills and familiarity with Windows & Microsoft Office * Must meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen * Must be able to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance Benefits We offer a competitive compensation and benefits package including: * Health/Dental/Vision * Paid Time Off (PTO) * 401 (K) and employer match * Company provided Life Insurance & Long Term Disability Additional benefits with Republic include: * Regular drawings for sports tickets * Employee of the Month Program * Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society * Professional offices with a friendly team environment * Monthly incentive bonus pay Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace. We offer a competitive compensation and benefits package including: * Health/Dental/Vision * Paid Time Off (PTO) * 401 (K) and employer match * Company provided Life Insurance & Long Term Disability Additional benefits with Republic include: * Regular drawings for sports tickets * Employee of the Month Program * Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society * Professional offices with a friendly team environment * Monthly incentive bonus pay Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace. ArrayArray Republic Financial Birmingham AL

Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services, Inc.