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Customer Service Representative

Expired Job

Lithia Motors Portland , OR 97228

Posted 4 months ago

Overview

Lithia Body & Paint of Portland

Customer Service Representative

Customer Relations

  • Body Shop Support

  • Administrative

  • Receptionist

Schedule: Full-time, Monday-Friday 8:30am-5:30pm

Starting wages: $13.00/hour, DOE

Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Come and take the journey with one of the largest and most successful retail automotive teams in the nation.

Job Description

Customer Service Representative

Responsibilities:

  • Greet and assist customers, in-person and by phone or email

  • Provide customer follow-up according to Lithia specifications and recording and tracking progress.

  • Prepare monthly Comparative Analysis Reports and Impact Reports, and understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications.

  • Conduct introductory training of new Customer Contact Center agents and proactively support team and teammates.

Qualifications:

  • A team player focused on providing exemplary customer service

  • Excellent interpersonal communication skills, including the ability to present information in a clear and professional manner

  • Excellent organizational and time management skills

  • Ability to multi-task in a fast-paced work environment

  • Working knowledge of computers, including experience with Excel and the ability to type efficiently and accurately

  • Basic phone skills, multi-line phone experience is a plus

  • Be at least 18 years of age

  • Possess an acceptable driving record and valid driver's license in state of residence

Why Lithia?

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Customer Relations

  • Body Shop Support

  • Administrative

  • Receptionist

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Customer Service Representative

Expired Job

Lithia Motors