Customer Service Representative

LG Staffing Solutions On Demand, Inc. Monterey Park , CA 91754

Posted 7 months ago

Job Description

JOB DESCRIPTION:

Customer Service

1st Shift- 8:00 am to 4:30 pm

Location: Monterey Park, CA

Pay: $13.00-$15.00 DOE

We are seeking a Customer Service Representative to join our Client/Company's team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications:

  • Bilingual (English/Spanish)
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

Full-Time Temp-to-Hire
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Customer Service Representative

LG Staffing Solutions On Demand, Inc.