Customer Service Representative -Level 3 (Internal Applicants Only)

Customer Service Representative

• Level 3

Internal Applicants Only

• The deadline to apply is July 3rd.

This Customer Service Representative

• Level 3 opportunity is only open to current MidwayUSA Employees in good standing.

To apply, attach a current resume and complete the Internal Transfer Application by the deadline to be considered.

This Customer Service Level 3 position will be trained in and perform all Customer Service processes.

The schedule for this position is to be determined. All current MidwayUSA benefits are available in this role.

What we are looking for:

• Positive, friendly, well-spoken individual who enjoys helping Customers and Employees

• Demonstrated proficiency in level I & II responsibilities

• Excellent time management skills and the ability to organize and manage multiple priorities

• Strong decision-making abilities

• Excellent computer skills, including programs such as MS Word, Excel, and Outlook

• Excellent written, verbal, and interpersonal communication skills

• Strong Typing skills and attention to detail

• Interest in, and support of, the NRA and the shooting, hunting, and outdoor industry.

What You will be Doing:

• Execute all Customer Service processes including assisting Customers over the phone, chat, and email.

• Execute Level I & II responsibilities as needed.

• Demonstrate ability to earn the respect and followership of their fellow teammates.

• Solid comprehension of departmental processes and strategies.

• Demonstrates a high level of attention to detail.

• Willingness to be flexible in shift assignments.

Base Salary: $19.50 per hour!