Customer Service Representative

We make life more comfortable.

Leggett & Platt's overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Learn more about the history of Leggett: https://leggett.com/history

Aerospace

At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interaction.

After our materials have gone through the necessary processes, we are left with high-performance finished goods that are ready to be incorporated into assemblies for our customers.

Learn more about L&P Aerospace: Aerospace

POSITION SUMMARY: The Customer Service Representative is responsible for providing customer support to our smaller programs/customers at the branch. In addition, this role will also assist the Sales Manager and Customer Relations manager with various activities to support the larger customer base.

KEY RESPONSIBILITIES:

• Administrative sales support to include timely and accurate order submission, entering of bids into customer portals and maintenance of bid status in the Epicor (ERP) system.

• Managing relationships with key customer personnel across an array of our smaller accounts.

• Manage customer inquiries, providing timely responses with accuracy and completeness.

• Point of escalation for customer escalations regarding delivery and manufacturing issues. Engage appropriate departments to provide the customer a response. Escalate customer delivery issues to sales management when resolution is not achieved. Provide ongoing updates to the customers until all issues are resolved.

• Reporting - provide Sales Order reports for new customer PO's; provide weekly Sales Order Backlog changes.

• Review order demand and ensure accurate input into the ERP system.

• Support Sales and Customer Relations Managers with tasks needed to support larger customers and sales function to include key meeting support - presentation preparation, minutes, logging and tracking of action items.

• Identify activities to continually improve the process of providing innovative and efficient customer care.

• Support the field Business Development team when needed.

• Interact daily with onsite operations and purchasing leadership and alert them to any customer changes, feedback, or questions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Previous experience in sales or customer support required. Experience in manufacturing industry is highly desired.

• Ability to cultivate and maintain effective relationships with diverse audience including internal teams and customers.

• Excellent communication and conflict resolution skills.

• Strong organizational skills.

• Experience in an MRP/ERP system highly desired.

• Microsoft Office proficiency, particularly Excel.

EDUCATION REQUIRED:

• High School diploma required.

EXPERIENCE REQUIRED:

• Minimum two years of front-line business-to-business customer service experience required.

What to Do Next

Now that you've had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth - good or bad.

• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the "Privacy Notice" tab located at http://privacy.leggett.com