Customer Service Representative

The Leavitt Group's affiliate Spott Insurance in Wyomissing, PA is looking for a Customer Service Representative for their busy office. In this position you will be responsible for the following:

Duties:

• Answer phone calls

• Greet customers

• Take payments

• Address any billing questions

• Main contact for day to day customer needs

• Develop and maintain good working relationships with clients, companies and brokers

• Work with underwriters to amend coverage to meet client needs

• Report and monitor claims until closed

• Contribute to team effort by accomplishing related results as needed

Skills/Qualifications:

• Property and Casualty license preferred

• Ability to work Independently

• Strong interpersonal skills to build rapport with customers and underwriters

• Highly effective communication and negotiation skills

• Takes initiative and displays a sense of urgency

• Detail oriented with strong organizational skills

• Ability to make recommendations specific to client needs

• Computer skills in Microsoft Word and Excel

• Maintain a Team Environment while working remotely

The Leavitt Group, a Leavitt Group office offers a full benefits package including;

• Health Insurance

• Dental and Vision Insurance

• A competitive salary

• 401(k) with matching employer contributions.

• HSA and FSA

• Paid sick and vacation leave

As a national company, the Leavitt Group is the 19th largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.

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