Customer Service Representative Lead - Phoenix, AZ

Unitedhealth Group Inc. Phoenix , AZ 85002

Posted 4 weeks ago

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision - making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Primary Responsibilities:

  • Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists

  • Monitor delegated customer service issues to ensure timely and accurate resolution

  • Use appropriate communication techniques when responding to customers, particularly in stressful situations

  • Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures

  • Place outgoing phone calls to complete follow - up on customer service requests as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 3 years of customer service experience working in a call center

  • 1 years of experience working in a prior authorizations role

  • Ability to create, modify and send documents on Microsoft Excel, Microsoft Outlook and Microsoft Word

  • Ability to work an eight hour shift anywhere between 7:00am and 6:00pm MST, Monday - Saturday

Soft Skills:

  • Ability to multi - task including ability to understand multiple products and multiple levels of benefits within each product

  • Demonstrated ability in customer service problem resolution and relationship building

  • Ability to work efficiently with multiple applications open

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, UHG, Customer Service Lead, Call Center, Call Center Lead, Healthcare Customer Service, Phoenix, AZ


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Customer Service Representative Lead - Phoenix, AZ

Unitedhealth Group Inc.