Customer Service Representative

LAZ Parking Washington , DC 20319

Posted 3 weeks ago

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best contact us today!

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

  • You're charismatic, full of energy, and happy to help in any way you can.

  • Responsible is your middle name. You never disappoint because it's not in your nature.

  • Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

  • Proficient in basic computer skills in the parking revenue control system

  • Able to work with or without supervision

  • Able to communicate professionally and effectively.

  • Open to feedback, differing opinions and other points of view.

  • Timely and demonstrates sense of urgency.

  • Excellent teambuilding and interpersonal skills.

  • A team player and can help motivate your team.

What will I do?

  • Responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

  • Managing large amounts of inbound and outbound calls as well as emails in a timely manner

  • Identifying customers' needs, clarify information, research every issue and providing solutions

  • Perform basic account maintenance activities such as opening, closing, and adjusting parker accounts as necessary

  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.

  • Complete other related duties as assigned.

Education:

  • High school diploma or GED preferred but not required.

Experience:

  • Strong customer service experience.

  • Parking industry experience is preferred but not required.

Skills:

  • Willingness to be flexible, work multiple facility locations.

  • Ability to handle challenging and at times, emotionally charged situations.

  • Ability to speak, read, and comprehend the English language.

  • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

FLSA Status: Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.


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