Customer Service Representative

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Who we are:

Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber and resin production. With top-of-the-line research and production facilities located in Houston, Texas, and a vast network of supply from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 26 countries and employees more than 8,000 employees, including over 650 in the United States.

Responsibilities:

• This position will work with all levels of SBUs including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.

• Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, rebate processing and monitoring sales orders through the order fulfillment process.

• Additional responsibilities will vary across Business Units. Some of these additional responsibilities are: resolution of invoice discrepancies and deductions, sample processing, attending S&OP meetings.

• Order entry, processing, & fulfillment

• Freight Control, Warehouse Management

• Other office duties

Qualifications:

• High School Diploma or equivalent required

• Minimum of 1 to 3 years customer service experience in a related industry

• Knowledge of inventory control & order entry procedures & systems

• Knowledge of key information systems including SAP, EDI, and Microsoft Office (Excel, Word, Outlook, etc.)

• General accounting knowledge for inventory and production preferred

• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

• Ability to prioritize all facets of work based on customer, warehouse, and inventory requirements

• Team player who is able to multi-task, adapt, and is able to quickly learn new processes

• Experience in systems, order entry, country requirements, pricing, documentation and invoicing is required.

• Ability to identify areas for improvement and implement change.

• Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees enjoy an attractive healthcare benefits package, including wellness reimbursements to promote a healthy lifestyle.

We also provide an Educational Reimbursement Plan, helping our employees fulfill their career goals, as well as a competitive 401(k) through Fidelity Investments.

Please apply online at: http://www.kuraray.us.com/careers/

Kuraray America, Inc. is an Equal Opportunity Employer AA M/F/disability/protected veteran status

No third party candidates accepted.