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Customer Service Representative

Expired Job

Kinder Morgan Geismar , LA 70734

Posted 2 months ago

RESPONSIBILITIES: Manage the flow of inbound and outbound material movements.

Produce shipping and production order reports and works closely with operations personnel to insure timely and efficient completion of all shipping and production orders. Monitors and disseminates barge, truck, rail, and packaging orders from customers to the terminals operations and fleet departments. Update barge, rail, truck, and drumming database and inputs barge, rail, truck and drumming activity into customer and company inventory and accounting management systems.

Distribute daily schedules of barge, truck, rail, packaging, and shipment orders to the operations department. Manage customer inventory at the terminal for both bulk and packaged materials, including ordering materials as necessary to fill production and shipping requirements. Produce performance and tracking reports to management.

Record daily inventory levels and locations of bulk and packaged materials at the terminal and assists in all inventory reconciliations. Prepare inventory reports for customers daily. Provide excellent customer service and response to all customer inquiries/concerns.

Work with Terminal Management to meet financial targets established in budgets. Provide emergency response to customers within a reasonable time frame. Ensure that all reports, records, and documentation are kept orderly and current.

Attend daily, weekly and monthly safety meetings. Perform all work in strict accordance to company policies and procedures. Report all accidents, incidents and near misses to management.

Maintain a positive and professional atmosphere for all employees and visitors. Other duties as directed or required.

Position Requirements

Education: High School Diploma or GED equivalency.

Four year college degree in a business curriculum preferred or equivalent experience in a traffic, transportation, or fleet management role with major responsibility at a bulk liquid terminal or packaging and warehouse facility. Minimum experience, skills, knowledge, certifications, licenses, competencies, working conditions: Have the ability to monitor and schedule shipping and production orders.

Effective communication skills, good business acumen, and strong organizational and problem solving skills. Must demonstrate excellent math skills. Able to recognize a problem or potential problem and take appropriate action.

Demonstrated aptitude to execute and maintain necessary records. Must be able to respond to calls on a 24-hour emergency basis. Ability to pass pre-employment drug screen and background check upon job offer.

Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA (Transportation Security Administration). Ability to work in industrial environment. Must be willing to shift and/or work overtime hours during the week, weekends and/or holidays as dictated by operations. Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to details, and follow work rules. Knowledge of computer systems to include proficiency in MS Word, Excel, Access, and Outlook.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Customer Service Representative

Expired Job

Kinder Morgan