Customer Service Representative

Keystone Automotive Operations, Inc. Flower Mound , TX 75028

Posted 2 months ago

Customer Service RepresentativeSalary: From $17/hour, depending on experience, PLUS earn extra $$$ in performance bonus!Shift: Mon-Fri, between 8 a.m. 6 p.m. (8-hour shift)Perks: Apply @ www.keystoneautomotive.com/careers to learn more.
  • Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
  • Lucrative performance-based incentive & awards programs!
  • In-depth onsite training with Individual coaching to maximize your growth!
  • Highly transferable sales and service skills
  • No experience, no college degree necessary - we pay you to learn!
What can Keystone Automotive Operations do for YOU?
KAO provides its employees with more than a job;we provide them with a career. Our company believes in offering its employees the opportunity tolearnandgrowusingcompetitive training programs, coaching, communication, and collaboration.This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:
  • Benefits Package:Medical, Dental, Vision, & Employee Assistance Programs
  • Strong 401K with generous company match
  • Paid Time Off & Paid Company Holidays
  • Employee Referral Bonus:Eligible to make referrals immediately after first day
  • Tuition Reimbursement
  • College Scholarships for Employee Dependents
  • Employee Discount Program
  • Teambuilding Events: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
  • And More!
Who is Keystone Automotive Operations?
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.With our more than 2,000 employees, we strive to reflect this culture by living our values ofCommitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, weve been able to provide our employees with the tools they need to succeed. Thats because when you succeed, we succeed at our goal ofdelivering the products that people need when they need them!Your Role with Keystone Automotive Operations
Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic Customer Service Representatives for our Flower Mound, TXlocation. DO NOT let our company name scare you!No automotive or RV experience required, only a deep desire to LEARN!Responsibilities Include
  • Incoming contact (call & email) response with our established customers (NOT retail customers)
  • Service call resolution or escalation, includes providing order and delivery status
  • Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
  • Use of selling techniques to drive additional sales
  • Perform all tasks to specified standards and metrics on a consistent basis
Basic Qualifications:
  • Energy, enthusiasm, & empathy towards our customers
  • The ability to relate to our customers and help them solve problems
  • Punctuality and attention to detail are critical
  • A calm demeanor but with the confidence to offer customers a better solution when necessary
  • A desire to grow professionally
  • Computer proficiency
  • High school degree or equivalent
Preferred Skills
  • Sales or customer service experience, especially in a contact center environment
  • Bilingual French or Spanish is a plus
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Our company believes in offering its employees the opportunity to <i><u>learn</u></i> and <i><u>grow</u></i> using <b>competitive training programs, coaching, communication, and collaboration. </b>This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:</span></span></span></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Benefits Package: </span></span></span></b><span><span arial",sans-serif"=""><span>Medical, Dental, Vision, & Employee Assistance Programs</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Strong 401K with generous company match</span></span></span></b></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Paid Time Off & Paid Company Holidays</span></span></span></b></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Employee Referral Bonus:</span></span></span></b><span><span arial",sans-serif"=""><span> Eligible to make referrals immediately after first day</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Tuition Reimbursement</span></span></span></b></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>College Scholarships for Employee Dependents</span></span></span></b></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Employee Discount Program</span></span></span></b></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>Teambuilding Events</span></span></span></b><span><span arial",sans-serif"=""><span>: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><b><span><span arial",sans-serif"=""><span>And More!</span></span></span></b></span></span></span></span></li></ul><span><span><span><b><u><span><span arial",sans-serif"=""><span>Who is Keystone Automotive Operations?</span></span></span></u></b><br><span><span arial",sans-serif"=""><span>We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and w</span></span></span><span><span arial",sans-serif"=""><span>e have developed a culture of family that has allowed our business to grow across the globe.With our more than 2,000 employees, we strive to reflect this culture by living our values of <b><i>Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun</i></b>. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of <i>delivering the products that people need when they need them</i>!</span></span></span><b><u><span><span arial",sans-serif"=""><span>Your Role with Keystone Automotive Operations</span></span></span></u></b><br><span><span arial",sans-serif"=""><span>Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic <b>Customer Service French Bilingual Representatives</b> for our <b>Flower Mound, TX</b> location. <b>DO NOT let our company name scare you!</b></span></span></span><b><span><span arial",sans-serif"=""><span>No automotive or RV experience required, only a deep desire to LEARN!</span></span></span></b><i><span lang="EN"><span arial",sans-serif"=""><span>Responsibilities Include</span></span></span></i></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Incoming contact (call & email) response with our established customers (NOT retail customers)</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Service call resolution or escalation, includes providing order and delivery status</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Use of selling techniques to drive additional sales</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Perform all tasks to specified standards and metrics on a consistent basis</span></span></span></span></span></span></span></li></ul><span><span><span><i><span lang="EN"><span arial",sans-serif"=""><span>Basic Qualifications:</span></span></span></i></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span><span><span arial",sans-serif"="">Ability to fluently read, write, & speak both French and English</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Energy, enthusiasm, & empathy towards our customers</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>The ability to relate to our customers and help them solve problems</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Punctuality and attention to detail are critical</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>A calm demeanor but with the confidence to offer customers a better solution when necessary</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>A desire to grow professionally</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Computer proficiency</span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>High school degree or equivalent</span></span></span></span></span></span></span></li></ul><span><span><span><i><span><span arial",sans-serif"=""><span>Preferred Skills</span></span></span></i></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"=""><span>Sales or customer service experience, especially in a contact center environment</span></span></span></span></span></span></span></li></ul> Keystone Automotive Operations, Inc. Flower Mound TX

Customer Service Representative

Keystone Automotive Operations, Inc.