Customer Service Representative

Johnson Controls, Inc. Grand Rapids , MI 49504

Posted 2 months ago

What you will do:

Hart & Cooley,Inc. (A Johnson Controls company), the leading supplier of grilles, registers,diffusers and vent systems to the heating, ventilating and air conditioningindustry, has a Customer Service Representative position open at ourcorporate office in Grand Rapids, MI. Thisposition will provide customer service and support, thereby promoting full lineproduct representation, successfully interacting with other internaldepartments to resolve inquiries and processing orders in an accurate andtimely manner.

How you will do it:

Responding to alltelephone, email, mail and fax inquiries to provide information concerningproduct pricing, order/delivery, credit, complaints, etc.

Informing customersof, and enforcing, all Sales/Marketing policies and procedures.

Communicating andpromoting special sales and promotional programs to customers.

Using existingcomputer systems to edit, enter and approve all orders received.

Providing necessaryadministrative support to effectively process orders through shipments tocustomers.

Other duties asassigned.

What we look for:

  • High School Diploma(Associates or Bachelor's Degree preferred)

  • 3+ years of CustomerService experience

  • Ability to type 40 wpm

  • Proficient in Word,Excel, and Outlook

  • Oracle experience aplus

  • Excellentcommunication, telephone etiquette, and organizational skills

  • Good attendance is arequirement of this position

Who we are:

Johnson Controls is an equal employment opportunity and affirmativeaction employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, national origin, age,protected veteran status, status as a qualified individual with a disability,or any other characteristic protected by law. For more information, pleaseview EEO is the Law. If you are an individual with a disability and yourequire an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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Customer Service Representative

Johnson Controls, Inc.