Customer Service Representative

J Crew Lynchburg , VA 24501

Posted 2 months ago

Customer Service Representative (Client Specialist)

Lynchburg, VA

OVERVIEW:

A Client Specialist is the most direct link between J.Crew and our customers. This role is responsible for providing professional, enthusiastic and thoughtful communication over the phone. They assist customers with order placement, offer fit and styling advice, as well as handle escalated customer inquiries. Successful performance in this role allows for further internal promotional opportunities.

DESCRIPTION:

  • Required to successfully complete initial and ongoing training/workshops

  • Assist customers with order placement

  • Handle escalated customer inquiries through strong problem solving abilities

  • Offer personalized fit and styling advice

  • Promote and offer additional products and services including the J.Crew credit card

  • Maintain positive interactions with both internal and external customers

  • Maintain quality, sales and efficiency standards

  • Starting rate of $12 per hour (additional pay based on experience!)

QUALIFICATIONS:

  • Excel in verbal communication via phone

  • Must have a passion for providing elevated customer service

  • Proficient in computer navigation and ecommerce

  • Must type 40 WPM or better

  • Must have experience with Microsoft Office (Word, Excel, etc.)

  • Previous Retail and/or Call Center experience is a plus

  • Writing skills are a plus

  • Must be flexible with weekly schedules

  • High School Diploma or Equivalent (college degree a plus)

WORK SCHEDULE:

  • AM and PM hours available

  • Regular part-time and full-time

  • Must be available to work an 8 hour shift on Saturday and/or Sunday

  • Must be able to complete 3 weeks of training Monday-Friday

  • Training begins May 6th, 2019

J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.


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