We are hiring an International Customer Service Representative to join our team!
Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE. To enable our continued growth, we are looking to add top talent to our dynamic organization.
The International Customer Service Representative is the liaison between the sales group and the International customers throughout all relevant sales areas. This person will process orders, provide pricing, research delivery options and ensures orders are delivered as required.
The responsibilities of this position include, but are not limited to:
Provides written, electronic and verbal communications between the sales group and international customers
Prepares and confirms approval on order acknowledgments
Creates commercial invoices and documentation needed for export
Handles invoice releases daily and mails out originals to customers
Works with various ADS production facilities to ensure the proper material is produced and the required pipe is shipped
Ensures that all communications are complete and continued with all associated parties.
Resolves customer service issues, documents resolution and communicates across different teams
Arranges shipments with international freight forwarders to ensure that orders are delivered as required
Coordinates shipments with production and shipping departments
Provides pricing information as directed by the ADS sales group and finalizes contract terms
Processes credits and debits as needed
Mails out literature and promotional items when requested by customer or sales representatives
Works closely with sales support in communicating account details to the customer and the accounting department in applying payment
This position should possess the following skills/knowledge:
Strong attention to detail
Excellent follow-up and organizational skills
Strong communication skills; excellent listening skills
Strong analytical skills
Fluent in English, additionally Spanish, German & French are a plus, both written and conversational
Candidates must have basic computer skills
Ability to multi-task, work in a fast-paced environment
If you want to join an exciting team, at an awesome company - please apply! We are looking forward to getting to know you. Want to learn more about some of the things we have to offer you as a company? Check out our careers page to learn more!
Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Advanced Drainage Systems