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Customer Service Representative, Insurance (Non-Bilingual & Bilingual)

Expired Job

Markel Corporation Henderson , NV 89044

Posted 3 months ago

Company Information:

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

Markel Corporation, a Fortune 500 company, is seeking a Customer Service Representative, Tier I. This person will deliver a quality customer service experience that meets or exceeds service level standards, builds rapport and long-term relationships with customers to encourage renewal/repeat business. This position requires the associate to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding.

Responsibilities:

  • Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.

  • Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.

  • Strive for first call resolution in order to provide "best in class" service.

Qualifications:

  • High school diploma or equivalent required

  • Minimum of one year of call center or customer service experience required

  • Strong proficiency in Microsoft Office Products

  • Pleasant and friendly phone voice

  • Superior communication skills, both oral and written

  • Possess strong organizations and analytical skills

  • Must have a strong sense of urgency, the ability to multi-task, while maintaining a high standard of accuracy

"Why work for us?"

Diversity and inclusion

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.


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VIEW JOBS 10/22/2018 12:00:00 AM 2019-01-20T00:00 Company Information: What we look for Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace. Markel Style The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below. If you think you have these core attributes we want to hear from you. Job Summary: The primary purpose of this position is to service customers through the inbound call center. Interested in joining a growing Fortune 500 Company that offers comprehensive training, teamwork, full time benefits/401K and opportunity for career growth? Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better serve its customers! We're currently seeking Customer Service Representatives (CSRs) who want to increase their insurance knowledge and build their skills while making a positive impact on Markel's customers. This position is part of the Markel Specialty Personal Lines division which specializes in motorcycle, watercraft, property, special event, bicycle and other unique insurance products. We provide exceptional customer service through our simple processes, honest communications and employee expertise. "Why work for us?" Diversity and inclusion Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world. Community involvement Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising. Commitment to open doors Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee. Entrepreneurial spirit As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel. Markel Corporation Henderson NV

Customer Service Representative, Insurance (Non-Bilingual & Bilingual)

Expired Job

Markel Corporation