Customer Service Representative

Job Description

As an Inside Sales/Customer Service Representative, you will play a pivotal role in driving business growth and delivering exceptional customer experiences. You will be responsible for handling incoming inquiries, providing product information, addressing customer concerns, and closing sales opportunities. Your excellent communication and interpersonal skills will be essential in building rapport with customers and ensuring their satisfaction throughout the entire sales process.

Responsibilities:

• Support Residential customers at Front Desk - sales of remotes and parts and troubleshoot customer problems

• Enter new customers, new line items, and new POs

• Answer phones/Service calls

Preferred Qualifications:

• Associate degree or three years of CSR experience

• Construction Industry experience preferably

• Excellent verbal and written communication skills

• Excellent organization skills with attention to detail

• Highly productive and team-oriented individual

• Must be a self-starter who learns independently, displays initiative and creativity

• Possess excellent problem-solving skills

• Ability to prioritize to maximize productivity

• Must be able to multitask in a high impact fast-paced department

• Must demonstrate flexibility to meet needs in a changing environment

• Ability to work with all levels of the organization

• A skills assessment and aptitude test will be performed for all job finalists

Compensation

• This position offers a salaried, entry-level opportunity, with a standard 40-hour workweek expectation.

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods to complete your computer job.

Benefits:

• Medical, dental, and vision coverage

• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

• Company Paid Life Insurance

• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching

• Longevity Stock Program

• IBP Foundation

• Scholarship opportunities

• Employee financial assistance Program

• Paid vacation and holidays

• Opportunities for growth and advancement

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Over the past 20 years, we have served Raleigh, Greenville, Greensboro, and Fayetteville, North Carolina with a wide selection of residential garage doors, commercial rolling steel doors, operators, and gate systems. Aside from "A Garage Door You'll Adore," we promise an excellent buying experience, installation, and outstanding after-sales service. Our people are the key to our success, and we strive to meet your expectations at every step of the process. Become a part of the Custom Door & Gate team and take your career to the next level.

EEO Statement

IBP is an equal opportunity employer.