Customer Service Representative Inbound And Outbound Appointment Setter Start Date Dec 9

Solera Holdings, Inc Daytona Beach , FL 32114

Posted 4 weeks ago

Job Description:

AutoPoint is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

Primary Responsibilities:

  • Schedule service appointments for customers on behalf of car dealerships

  • Effectively communicate promotional incentives to the customers

  • Remind customers of missed appointments

  • Field customer questions regarding vehicle appointments

  • Record customer feedback professionally and accurately

  • No selling involved!

Experience:

  • No experience necessary. Our training staff will teach you everything you need to know!
  • Former telemarketing or customer service experience preferred but not required

Ability to:

  • Speak clearly and use professional telephone etiquette

  • Type accurately and efficiently

  • Use active listening skills

  • Acknowledge and respond quickly during customer conversations

  • Solicit valuable customer feedback

  • Appropriately manage difficult customer situations

  • Multi-task between scheduling programs, call surveys, and customer conversations

We Offer:

  • Great pay with benefits

  • Flexible schedules, perfect for students

  • Fixed schedules, no surprises of reduced hours

  • Enjoyable, fun work environment including picnics, BBQs, food truck events

  • Global company with room for advancement

  • Work at Home potential

  • Must live in the Central Florida area

  • Onsite training is required in Daytona Beach

  • 3 to 6 months tenure required for Work from Home consideration

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.


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Customer Service Representative Inbound And Outbound Appointment Setter Start Date Dec 9

Solera Holdings, Inc