AutoPoint is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
Schedule service appointments for customers on behalf of car dealerships
Effectively communicate promotional incentives to the customers
Remind customers of missed appointments
Field customer questions regarding vehicle appointments
Record customer feedback professionally and accurately
No selling involved!
Speak clearly and use professional telephone etiquette
Type accurately and efficiently
Use active listening skills
Acknowledge and respond quickly during customer conversations
Solicit valuable customer feedback
Appropriately manage difficult customer situations
Multi-task between scheduling programs, call surveys, and customer conversations
Great pay with benefits
Flexible schedules, perfect for students
Fixed schedules, no surprises of reduced hours
Enjoyable, fun work environment including picnics, BBQs, food truck events
Global company with room for advancement
Work at Home potential
Must live in the Central Florida area
Onsite training is required in Daytona Beach
3 to 6 months tenure required for Work from Home consideration
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Solera Holdings, Inc