Customer Service Representative In San Antonio

Family Dollar Stores, Inc. San Antonio , TX 78245

Posted 2 months ago

General Summary:

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties & Responsibilities:

  • Provides customer engagement in positive and approachable manner.

  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

  • Independently stocks shelves and recovers merchandise in the store.

  • Accurately handles customer funds and processes transactions using the POS system.

  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.

Physical Requirements:
Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Representative (7107) San Antonio NE

Mariner Finance

Posted 2 days ago

VIEW JOBS 7/19/2019 12:00:00 AM 2019-10-17T00:00 Do you have experience working in a fast-paced, financial services or sales environment? Are you a sales focused professional and do you have experience working in collections? If so, Mariner Finance has an amazing opportunity for you to join our team as an Account Representative in our San Antonio NE, TX branch. Account Representatives have the opportunity to be some of Mariner Finance's top producers by providing a variety of loan options for our customers. Become a part of a fast growing, dynamic company, and join a team that offers an opportunity for accelerated professional growth! If you enjoy interacting with customers and thrive in a results oriented environment, we would love to hear from you! Responsibilities: * Greets and assists walk-in and telephone customers at a branch office. * Interacts with customers in person and by telephone to service their accounts. * Conducts loan interviews and enters information into an automated record keeping system. * Proactively contacts borrowers with past-due accounts by telephone or mail to offer rewrite of loan or request payment. * Negotiates extensions and modifications of loans, and arranges payment schedules. * Assesses customers' current financial needs and determines if customer has available cash on account or if customer needs to restructure debt to a home equity bill consolidation loan. * Sells the company's current product lines, including but not limited to personal loans, home equity loans, and sales finance. * Performs a variety of cashiering functions including maintenance of the branch's cash drawer. * Delivers deposits to a financial institution on a daily basis. * Reviews assigned accounts to determine if collection methods have been effective. * Recommends to Branch Manager accounts to review for special handling or intensified collections actions. * Processes incoming payments on active and charged-off accounts. * Prepares and forwards required debits with payment and updates account payment history. * Maintains accurate and complete records on past due accounts and collection actions. * Prepares a wide range of documents for varying purposes including review and action by MVA, attorneys, repossession agencies, etc. * Retrieves specific documents from loan files. * Completes checklists and other supporting documentation and obtains credit reports. * Analyzes credit and financial information. * Posts customer garnishments into the General Ledger (GL) and advises on legal payments. * Completes all warrant in debt and garnishment paperwork for submission to court including notating CIM accounts, scanning and mailing defendant copies, and preparing out-of-state mailings when applicable. * Copies all documents and forwards assembled document packages to appropriate party on a timely basis. * Ensures that loan collection actions on assigned accounts are appropriate and timely and that established policies and procedures are observed. * Answers incoming telephone calls and customers' questions regarding perceived differences in payment records by researching and explaining payment history and timing differences as recorded. * May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. * Additional duties and responsibilities may apply. Qualifications: * High school diploma or equivalent required. * College degree preferred. * Minimum of one (1) year of selling or collecting experience preferred. * Minimum of two (2) years of experience in an office environment utilizing a variety of office equipment, including telephones, calculators, fax machines, personal computers and photocopiers and engaging in varied duties where time management and strong attentiveness to detail and accuracy are required. * Reliable transportation required; valid driver's license. * Demonstrated problem-solving skills and interpersonal skills in demanding situations. * Bilingual fluency in Spanish/English preferred. Physical Demands: * While performing the duties of this job, the employee is frequently required to sit for extended period; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Benefits: As a team member of Mariner Finance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction: * Competitive Salary * Medical, Dental, Vision, Life Insurances * 401k Match * Paid Time-Off * Education Reimbursement * Flexible Spending Mariner Finance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, creed, religion, gender identity, sex, marital status, sexual orientation, national origin, physical or mental handicap, covered veteran status, or other status protected by applicable law. Mariner Finance San Antonio TX

Customer Service Representative In San Antonio

Family Dollar Stores, Inc.