Customer Service Representative (Import/Export)

Delmar International Inc. Los Angeles , CA 90058

Posted 2 months ago

Mandate:
Reporting to the department manager, the Customer Service Representative is responsible for supporting the Manager in the ongoing development of existing and prospective Delmar customers. The candidate will be responsible for communicating effectively with Delmar clients over the phone and in writing to maintain client satisfaction. Other duties include identifying and responding to customer needs and requests while proactively offering solutions, ideas and insights to improve the customer's issues and challenges. Candidate will also be required to know all the products Delmar is offering.

Requirements:
Minimum 1 year of sales or operations experience in the 3PL Freight Forwarding environment
Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset
College degree in business or a related field; Bachelor's degree considered an asset
Local travel may be required

What You Offer:
Ability to probe the right questions, listen carefully and understand customers needs
Ability to offer innovative solutions to ensure customer satisfaction
Drive, confidence, persistence, and self-motivation
Excellent communication skills, written and oral

What We Offer:
Equal opportunity employer
Competitive compensation
Comprehensive health and dental care
Balance between work and home life

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Customer Service Representative (Import/Export)

Delmar International Inc.