IMC Companies Wilmer , TX 75172
Posted 1 week ago
Position Overview: Communicate customer delivery needs, schedule appointment dates/times, and communicate service requirements to dispatchers. Regularly use own discretion and judgment in making independent business decisions. Cost control prevention by monitoring of equipment using provided tools.
Essential Functions
Receives/schedules all delivery orders and requests from customers.
Must exercise discretion and use independent judgment when relating to customer requests, schedules and informing dispatch.
Enters all orders into computer for tracking - technical lines require specialized training, experience or knowledge of transportation industry.
Ensures rail billing is in place before containers are delivered to railroad.
Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
Prepare customer reports and tracking/tracing as required
Monitor divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
Notifies Cargo Specialist Supervisor / management of all service failures.
Proposes and implements solutions to improve overall customer service
Creates and updates location profiles in computer system
Works as backup/coverage for vacation as the schedule dictates
Other projects as assigned by management
Skills Required
Knowledge Required:
Port and rail operations; US customs
Must have intermodal experience
Experience required
IMC Companies