Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.
This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.
Education and Experience requirements at this level consists of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four years of experience in customer service, mail room operations, or technical clerical work; or an equivalent combination of education and experience.
Please read instructions carefully and include all required documents when you submit your application.
No additional information will be accepted after the application has been submitted.
Scores based on: 100% Evaluation of Education and Experience listed on the supplemental questionnaire.
State Of Oklahoma