Customer Service Representative III - Planning

Job Description

Grade 13

Must like working in a Fast-Paced Environment and must be able to Multi-Task.

General Statement of Duties

Performs a variety of high level clerical and information dissemination services for employees and visitors within City government; performs directly related work as required.

Examples of Essential Work

• Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;

• Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;

• Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;

• Supervises, trains, evaluates and coordinates the work of other designated office personnel;

• Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;

• Compiles and archives key information on Department and/or City operations as necessary;

• Prepares correspondence, lists and other documents on computer;

• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;

• Receives cash for designated items, makes appropriate change and reconciles cash drawers;

• Processes applications, licenses or related documents, including bonds and certificates of insurance and schedules inspections as necessary;

• Dispatches information to key Departmental personnel as necessary;

• Distributes incoming mail to all appropriate City departments;

• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;

Acceptable Experience and Training

• Graduation from High School or possession of a GED; and

• Considerable experience in general office operations; and

• Considerable experience in customer service preferred; or

• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Additional Qualifications

• Knowledge of Building Construction a plus.