Customer Service Representative II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

Based in our Franklin facility, you will be part of our customer service team, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible providing quotations and processing of customer orders.

A Day in the Life

• Act as first point of contact for our customers dealing mainly via email and telephone.

• Provide quotations to distributors and end users.

• Use all aspects of the Customer Service functions of the ERP system in addition to some of the materials planning function.

• Sales order processing for customers within Americas and Internationally

• Confirm accurate delivery dates on order acknowledgement after stock / planning evaluation

• Resolve issues with customers regarding pricing, delivery terms, etc within 24 hours

• Responsible for maintenance and update of purchase order discrepancy and holds report.

• Process credit card payments and letter of credit orders

• Maintain customer accounts / contacts on CRM/ERP Systems

• Try to resolve issues or problems and raise to supervisor if needed

• General filing and archiving of sales orders

How will you get here?

Education

• High school graduate or GED, some secondary education preferred

Experience

• Minimum 1-2 years relevant experience

• Knowledge of ERP / CRM systems such as Infor XA / SFDC

Knowledge, Skills, Abilities

• Ability to provide outstanding customer service to external and internal customers on a consistent basis

• Proficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!