Customer Service Representative II

Customer Service Representative II Houston, TX 77054 Work schedule: Mon-Sun: 6am-9pm. $20.00/hr.

Contract DESCRIPTION Conduct site visits to COVID providers, provides technical and educational support to COVID providers, prepares vaccines for deliveries and pick-ups by providers. Assists walk-in customers with various inquiries (i.e., billings, complaints, pay agreements and delinquent accounts). Researches and reviews accounts, gathers information and requests field investigations. Uses effective questioning techniques to verify/confirm customers' concerns.

Prepares documentation to make adjustments. Maintains and monitors various records and reports. May educate public on water conservation methods.

May provide information to customers who require financial assistance. May collect and balance daily revenue from sale of permits, receipts or license fees. May create project numbers for remodeling and new construction of commercial and residential buildings.

May contact other utility companies to release services on completed projects. Must have a valid Texas Driver's License and comply with AP 2-2 policy. KNOWLEDGE: Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE: Two years of administrative or customer service-related experience are required. PHYSICAL EFFORT: The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds in the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds). WORK ENVIRONMENT:

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. PHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.