Customer Service Representative II

Marsh & Mclennan Companies, Inc. Kalispell , MT 59901

Posted 1 week ago

Company:

Marsh

Description:

Torrent is seeking candidates for the following position based in the Kalispell office:

Agency Services Representative

.

What can you expect?

  • As an Agency Services Representative, you will work in a call-center based environment taking calls from insurance agents and assisting with various tasks.

  • A great entry level position to get into the insurance industry.

  • In the first 30/60/90 days you can expect to participate in a robust training program of on the job and computer based training while learning industry standards, the systems we use and how to properly assist the agents you will be servicing.

  • In this role you can expect to service our clients and colleagues primarily via phone, you must be comfortable conversing and working in a phone based position while providing top tier customer service.

  • You will be joining a team of 3 others who are highly motivated.

  • This is a great entry level position to start a career in the insurance industry.

What is in it for you?

  • A company with a strong brand and strong results to match

  • Culture of internal mobility, collaboration and valued partnership with HR from the business.

  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

  • Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution

  • Flexible work opportunities for work/life balance

  • Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

  • As an Agency Services Representative, this person will be responsible for taking calls from insurance agents,

  • You will be enrolling new agents into designated WYO

  • You will be assisting agents via phone with commission issues, and processing book of business transfer.

  • You will also be responding to emails from the agents.

  • You will work with activating and trouble shooting the IVANS download program.

  • As an Agency Services Representative, you will be trouble shooting with agents via phone who have a lack of functionality. This includes inability to logon via IE, Google Chrome, Firefox, etc.

What you need to have:

  • Excellent written and verbal communication.

  • Customer Service Experience

  • Basic computer knowledge and comfortable using the Microsoft suite. Microsoft Office suite, particularly Word, Excel, and Outlook.

What makes you stand out:

  • Previous call center experience

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every

facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks

they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and

manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance

program management services to businesses, government entities, organizations, and individuals around the world.

To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise,

global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their

interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities

for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every

industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a

culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and

clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies,

a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including:

health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career

mobility, employee network groups, volunteer opportunities, and other programs. For more information about our

company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many

backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


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