Genuine Parts Company Reading , PA 19601
Posted 6 days ago
SUMMARY:
Under general supervision, the Customer Service Representative II ensures customer
expectations are accurately determined and are fully met. The Customer Service
Representative II may provide guidance to less experienced Customer Service
Representatives or may support specific customer(s).
JOB DUTIES
entry. Due to experience & training, may handle more challenging inquires.
sales).
price, within certain parameters.
competition, while maximizing the profit for Motion Industries.
drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per
purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or
supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced Customer Service Representatives with addressing customer
needs, including locating items and resolving problems.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and three (3) to five (5) years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Reliability, organization, and attention to detail required.
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Genuine Parts Company