Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative II

Expired Job

General Dynamics Information Technology Raleigh , NC 27611

Posted 2 months ago

NCTracks was implemented by GDIT in July 2013 and used by the Division of Medical Assistance (DMA); the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS); and the Division of Public Health (DPH). GDIT is the fiscal agent for NC DHHS and handles the daily operations and functionality enhancements to NCTracks.

Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Responds to customer calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

Essential Job Functions

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

  • Places outbound customer service or customer satisfaction calls, as required by client.

  • Completes call guides; gathers and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

Required Qualifications

  • High school diploma or G.E.D.

  • Experience working in a call center or other customer service role

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: October 25, 2018

Location

  • Thoroughfare (i.e. Street address):

Raleigh , NC

United States

Location

  • Thoroughfare (i.e. Street address):

Customer Service Representative II

CSRA

October 25, 2018

NCTracks was implemented by GDIT in July 2013 and used by the Division of Medical Assistance (DMA); the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS); and the Division of Public Health (DPH). GDIT is the fiscal agent for NC DHHS and handles the daily operations and functionality enhancements to NCTracks.

Provide customer assistance and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Responds to customer calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

Essential Job Functions

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

  • Places outbound customer service or customer satisfaction calls, as required by client.

  • Completes call guides; gathers and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

Required Qualifications

  • High school diploma or G.E.D.

  • Experience working in a call center or other customer service role

Raleigh , NC

United States


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

BBA Aviation

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 We Service Private Jets! Training Provided! Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team. Expectations: * Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele. * Arranging services including hotel, catering, and ground transportation. * Coordinating aircraft services, such as fuel and hangar storage. * Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. * Educating customers on available services, promotions and programs. * Processing customer invoices. * Answering customer questions and resolving issues as necessary. * We are looking for team members with a High School Diploma or General Education Degree (GED). * Excellent interpersonal, verbal, and written communication skills. * Proficient computer skills. * Must possess a valid state Driver's License. * Previous customer service experience preferred. * Previous FBO experience a plus. An Equal Opportunity Employer M/F/Disability/Vet BBA Aviation Raleigh NC

Customer Service Representative II

Expired Job

General Dynamics Information Technology