Customer Service Representative II

CVS Health Monroeville , PA 15146

Posted 2 months ago

Job Description:

The primary responsibility of the Customer Service Representative II is to research and resolve customer issues as they relate to the patient receiving medication orders and/or assist the pharmacists with the acceptance and resolution of calls from patients and healthcare professionals. The CSR II will also be responsible for evaluating the needs of the caller and triaging the call to other resources if necessary for resolution

Required Qualifications

At least one year of experience in a customer service or pharmacy environment

Six months computer experience in a Windows-based system

Preferred Qualifications

Excellent communication, organizational, and interpersonal skills Ability to handle escalated customer issues and defuse irate customers through problem resolution. Attention to details and accuracy Strong problem resolution skills Sense of urgency to resolve customer issues Ability to make decisions and resolve issues


High school diploma or GED equivalent

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.

We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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