Customer Service Representative II

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

The is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer phone calls, return phone calls

• Answer emails from clients, providers and internal referring offices

• Review previous history of the provider in MedCheck, Scheck and SalesCloud

• Consult with Supervisor or other departments to clarify answers to inquiries

• Contact provider to discuss findings at the appropriate level

• Maintain reports and spreadsheets as needed

• Requires punctual and consistent attendance

• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Knowledge of Workers Compensation fee schedules and regulations

• Effective oral, and written and communication skills

• Good organizational skills and ability to multitask

• Detail Oriented

• Proficiency with Microsoft applications

• Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

• High school diploma or equivalent

• Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $14.90 - $22.74 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

About CERIS

CERIS, a division of CorVel Corporation, a certified Great Place to Work Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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